FIVE (5) DAYS ONLINE CERTIFICATE COURSE CONSUMER LAW & PRACTICE(August 02-06, 2021)

Established by:
Department of Consumer Affairs
Ministry of Consumer Affairs, Food & Public Distribution
Government of India
New Delhi

The Certificate Course is aimed at building capacities of the participants by offering them a
sound theoretical grounding of consumer law as well as exposing them to the actual application
of the law before Consumer Fora. This would bring coherence and synergy between pedagogy
and practice. Exercise Sessions on different aspects of the course are expected to further hone
the skills of the participants. With this vision in mind, the course is structured envisioning the
following objectives:
▪ To build capacities about the new consumer protection legislation.
▪ To enhance capacity about the role of alternative dispute resolution mechanism with
special focus on mediation in redressal mechanism.
▪ To build capacities about the concept of product liability and role of CCPA in
preventing unfair trade practices & protecting consumer interests and rights.
▪ To impart sound practical grounding about the practice of consumer law and the
procedure followed.
▪ To build capacity about the best global practices in consumer protection regime.
▪ To conduct Case Studies of landmark decisions.
▪ To build capacity of the participants in dealing with the new age challenges such as e-
commerce under the consumer law regime.

▪ The Certificate Course is a 5-day long programme comprising of various Sessions on
diverse topics.
▪ Every Session will be of two hours duration. This will provide adequate time for engaging
with advanced questions on the themes of discussion. It will also offer adequate time for
discussions and deliberations by the participants over and above the general participatory
nature of the Sessions.
▪ Study material will be shared with the participants, before and during the programme.
▪ Apart from enlarging the knowledge base of the participants, this Course is also envisioned
as an exercise in ‘learning by doing.’ Accordingly, exercise/ reflection Sessions have been
included, wherein the participants would be expected to engage in interactive exercises as a
group besides being encouraged to draft consumer complaints.
▪ The resource persons for the Certificate Course would comprise of renowned academics and
professionals from leading Universities, policy makers, regulators, practioners of consumer
law besides representatives of think-tanks & VCOs working in this branch of law.

▪ Consumer Movement in India: Issues, Approaches and Achievements
▪ An overview of the Consumer Protection Act, 2019 vis-a- vis the previous legislation i.e.
Act of 1986
▪ Alternative Dispute Resolution (ADR) mechanism with special focus on Mediation under
the Consumer Protection Act, 2019
▪ E-Commerce: Issues and Challenges
▪ Product Liability under Consumer Protection Act, 2019
▪ Role of Central Consumer Protection Authority
▪ Consumer Protection under Sectoral Laws
▪ Consumer Law: Practice and Procedure
▪ Landmark Decisions: Case Studies
▪ Consumer Protection: Way Forward

INR 1,000/-

Application Process:
Fill the Registration Form available here (Payment link is given inside the Google Form):

(https://docs.google.com/forms/d/1XeudkuTv7SgA2i2TTVKeR9CSrA4GhZ7Fsu-
3zMCnghE/edit?usp=sharing)

Limited Seats
Registration on “first come first served” basis

Contact:

Course Co-ordinator:
Dr. Sushila
Associate-Professor (Law)
National Law University Delhi
And
Research Director, Centre for Study of Consumer Law & Policy, NLUD
And
Project Director, Chair on Consumer Law, NLUD
E-mail: [email protected] ; [email protected]

Student Co-ordinators:
Mob.: +91- 8869980531 (Yashendra),

+91- 9829111061 (Shraddha)