ABOUT US
We are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel.
Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow.
We hire people from every realm and offer them opportunities that encourage individual and professional growth. We are always looking for people who are thinkers & doers; people with passion, curiosity & conviction; people who are eager to break away from conventional roles and do ‘jobs never done before’ .
Responsibilities:
Criminal Complaint Handling:
– Handling fraud related complaints from law enforcement agencies
– Receive, review, and assess incoming criminal/police complaints from various sources, such as law enforcement agencies, victims, and witnesses.
– Conduct thorough investigations to gather evidence, analyze facts, and assess the viability of criminal complaints.
– Prepare and file criminal complaints, ensuring accuracy, completeness, and adherence to legal requirements.
– Collaborate with legal teams and prosecutors to build strong cases and support effective prosecution efforts.
– Maintain up-to-date records of all criminal complaints, case progress, and relevant documentation.
– Liasoning with authorities to register FIR as and when required
– Represent the organization in court proceedings (if need be) for prosecuting the complaints filed by the Company.
- Criminal Complaint Defense:
- Represent the organization in court proceedings (if need be) to defend against criminal complaints/ police complaints.
- Conduct legal research and analysis to develop defense strategies and arguments.
- Prepare legal documents, such as complaints, pleadings and briefs, to support the defense.
- Represent the organization in court for purpose of presenting evidence on its behalf in ploce related matters.
3.Liaison with Government Agencies:
- Serve as a primary point of contact for government agencies, including law enforcement, regulatory bodies, and other relevant departments.
- Facilitate communication and coordination between the organization and government agencies regarding criminal / police complaints, investigations, and legal proceedings.
- Collaborate with sales team and government agencies to exchange information, provide requested documentation, and ensure compliance with legal and regulatory requirements.
- Build and maintain strong professional relationships with the first line (sales and sales governance teams) and government agency representatives.
- Attend meetings, seminars, and training sessions related to criminal complaints, law enforcement practices, and legal updates.
